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This is now becoming a SAGA 
7th-Jan-2010 02:12 pm
full of shit
As a follow-up to this post:

People, if you work in retail, and someone phones up to find out if you stock a certain product, tell the truth.

I mean, tell the truth in general, no matter where you work and what the circumstance, but particularly if someone asks you a direct question, in the hope that the answer might save them time of justify some effort.

If someone phones up and asks for a certain product, don't interrupt them and say 'yes we definitely have that' if they're then going to walk through the treacherous snowy conditions to your shop in order to buy that product. Don't wave away their questions and assure them you have the product without checking, and if they come into your shop through the cold and the snow, don't tell them it'll be delivered in an hour if you're not prepared for them to then settle down to spend that hour in your shop, because it's an hour round trip for them home and back anyway and they have nothing else to do.

Meanwhile any jokes about 'oh can I make you a cup of coffee while you're waiting?' WILL be taken as a genuine, generous offer because giving you the benefit of the doubt is the only thing stopping you from getting a punch in the smug patronising face. And yes, it would be a good idea to phone the delivery company, because no, I'm not going anywhere because I happen to need a fluorescent light tube, thank you very much.

Grah. That was the only place within walking distance, as well.
(Deleted comment)
7th-Jan-2010 03:38 pm (UTC)
Unfortunately the shops are not going to enforce a truthful policy upon their staff because they perceive that it is in their best interests to entice you into the store, by means fair or foul, on the principle that you might buy something once you are there. This is an old retail habit that leads to displaying regularly needed items at the back of the store (so that you have to walk past everything else en route) and every other dirty trick short of outright lies (written down, on display - it's ok to lie on the phone because you can't prove it).
7th-Jan-2010 04:01 pm (UTC)
Aw yeah. Somebody definitely needs a punch in that smug patronizing face.

Here, let me help.

(More retail and call-center employees should be like I was. In fact, ALL of them should be. Honest, helpful if you looked like you needed it, out of the way if you didn't, cheerful, not trying to sell you anything you don't want, and goddam competent.)
7th-Jan-2010 04:13 pm (UTC)
The only way I've found around this is to get them to provide information - such as saying "Oh, well, what sizes do you have?" and asking them how many of the right ones they actually have in stock. Won't always work, but better than nowt.
7th-Jan-2010 04:23 pm (UTC)
There's a Homebase about 5ish minutes up the road from Manor House Tube. You could ask them.
7th-Jan-2010 05:24 pm (UTC)

Also prepared to help with the punching, here.
7th-Jan-2010 11:15 pm (UTC)
wtf I don't know how an employee could misled you like that and then not feel utterly and genuinely sorry when you arrived and they didn't have the product.

Did you eventually get your bulb?
8th-Jan-2010 12:04 pm (UTC)
Well, yes and no. I fimnally found one in a Homebase a long way away from where I live, but when I brought it home and fitted it - it ceased to work.

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